For product questions, invoicing and account changes.
Support
A small team, based in Edinburgh. Easy to reach.
Most questions about setup, analysis or billing can be answered by email. Phone is fastest for urgent project blockers during UK business hours.
Weekday support · closed on UK bank holidays
Phone
+44 7845 251998Monday–Friday, 09:00–18:00 UK time.
Registered office
99 Moira Terrace, Edinburgh EH7 6SJ, Scotland
Post accepted at this address; no walk-in service.
What can we help with
Common requests
Get product help
Question about a specific analysis, export, or how credits are consumed? Email us with the project ID and we'll pick it up inside a business day.
Request an invoice or DPA
We issue tax-compliant invoices and sign bilateral DPAs at the Practice and Organisation plans. Ask for the procurement pack.
Security & compliance review
We respond to security questionnaires and share our data handling summary on request. Named contacts available for Organisation customers.
Contact form
Response targets
What to expect by plan
| Plan | First response target | Channel |
|---|---|---|
| Single report / Consultant | 24 business hours | |
| Practice | 8 business hours | Priority email |
| Organisation | 4 business hours (P1: 1 hour) | Named contact + email |
Targets cover weekday UK business hours. Outside these hours, emails are logged and picked up the next working day.